How NDIS Providers Get Paid
The payment process differs depending on how a participant manages their NDIS plan. This guide explains all three pathways — NDIA-managed, plan-managed, and self-managed — plus timelines, the 2-year claim rule, and what to do if your claim is held.
The Three Payment Pathways
NDIA-Managed Participants
- 1Submit a payment request through the myplace provider portal
- 2Include: participant name, NDIS number, dates, support item reference, and price
- 3Submit within 90 days of the service booking end date
- 4Claims must be submitted within 2 years of the support start date (from 3 October 2025)
- 5Valid claims paid within 2–3 business days
Only registered providers can claim for NDIA-managed participants.
Plan-Managed Participants
- 1Send your invoice directly to the participant's plan manager
- 2Invoice must include a valid ABN (unless exempt)
- 3The plan manager submits the claim through the myplace provider portal
- 4The plan manager pays you directly
Unregistered providers can support plan-managed participants.
Self-Managed Participants
- 1Invoice the participant directly
- 2The participant pays you directly
- 3Provide a receipt so the participant can acquit the expenditure in the myplace participant portal
Both registered and unregistered providers can support self-managed participants.
Payment Timelines
NDIA-Managed Payment Schedule
Claims submitted Monday to Thursday before midnight — typically paid within 2–3 business days
Claims submitted Friday, Saturday or Sunday before midnight — generally paid by the following Tuesday
If the provider is not recorded as a "My provider" in the participant's plan, payment can take up to 10 business days
The 2-Year Claim Rule
From 3 October 2025, providers have 2 years from the support start date to submit a claim. This replaced the previous shorter window.
This rule was introduced following an amendment to the NDIS Act on 3 October 2024. You still need to submit within 90 days of the end of the service booking, so plan ahead.
Read the official NDIS payment termsWhat Happens When a Claim is Held for Review
Do NOT resubmit a claim that has been placed on hold. Duplicate claiming is considered non-compliant behaviour and will trigger a deeper review.
When a claim is placed on hold, the NDIA will email you to:
- Notify you the claim has been placed on hold
- Request further information or documentation
- Provide a fact sheet on how to check the status of held claims
Your claim will show as "Pending Payment" in the provider portal while under review. When approved, the status changes to "Paid". If rejected, you will receive an email with the reasons.
If a claim within a bulk upload is being reviewed, only that specific claim is held — all other claims in the batch will be paid on schedule.
Useful Links
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