Legal
Terms of Service
Effective date: 1 April 2026
Please read these Terms of Service carefully before using Seekara. By accessing or using our platform, you agree to be bound by these terms. If you do not agree with any part of these terms, you may not use our services.
1. About Seekara
Seekara (seekara.com.au) is an online marketplace and directory platform that connects National Disability Insurance Scheme (NDIS) participants and their support networks with registered and unregistered NDIS service providers across Australia.
Seekara is not itself an NDIS provider and does not directly deliver support services. We provide a technology platform to facilitate connections between participants and providers.
Our platform is operated by Seekara Pty Ltd (ABN pending registration), incorporated in Australia.
2. Acceptance of Terms
By creating an account, accessing, or using the Seekara platform (the "Service"), you confirm that you:
- Are 18 years of age or older, or have the consent of a parent or legal guardian;
- Have the legal capacity to enter into a binding agreement;
- Will comply with these Terms of Service and all applicable Australian laws and regulations;
- Understand that Seekara is a technology platform and not a provider of NDIS support services.
3. User Accounts
3.1 Registration
To access most features of the platform, you must register for an account. You agree to provide accurate, current, and complete information and to keep your account information updated.
3.2 Account Security
You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must notify us immediately of any unauthorised use of your account at legal@seekara.com.au.
3.3 Account Types
We offer two primary account types:
- Participant accounts — for NDIS participants, their nominees, plan managers, or support coordinators seeking services.
- Provider accounts — for individuals and organisations offering NDIS-funded support services.
4. Provider Obligations
4.1 Accurate Information
Providers must ensure all information on their profile is accurate, truthful, and not misleading. This includes business name, ABN, NDIS registration status, qualifications, services offered, and pricing.
4.2 NDIS Registration
Providers must accurately represent their NDIS registration status. Falsely claiming to be a registered NDIS provider is a serious offence under the NDIS Act 2013 and may result in immediate account suspension and referral to the NDIS Quality and Safeguards Commission.
4.3 Compliance
Providers must comply with all applicable laws including the NDIS Act 2013, the NDIS Quality and Safeguards Commission Act 2018, relevant state and territory legislation, and the NDIS Code of Conduct.
4.4 Screening Requirements
Providers working with people with disability must hold current Working With Children Checks (WWCC) where required, police checks, and any other mandatory screening as required by law in their state or territory.
5. Participant Rights and Responsibilities
Participants using the platform agree to:
- Provide accurate information when making enquiries or booking requests;
- Communicate respectfully with providers;
- Not use the platform to defraud providers or obtain services they are not entitled to;
- Understand that Seekara does not guarantee the quality of services delivered by providers listed on the platform.
6. Platform Rules and Prohibited Conduct
You must not use the platform to:
- Post false, misleading, or defamatory content;
- Harass, threaten, or abuse other users;
- Impersonate any person or organisation;
- Engage in fraudulent activity or misrepresent your identity or qualifications;
- Attempt to circumvent fees or the platform's booking system;
- Collect or harvest personal information of other users without consent;
- Introduce malicious code or attempt to interfere with platform security;
- Violate any applicable Australian law or regulation.
7. Reviews and Ratings
Seekara allows participants to leave reviews and ratings for providers. By submitting a review you confirm that:
- The review is based on your genuine experience;
- The content is truthful and not defamatory;
- You have not received any incentive to post the review.
New providers receive an initial 5-star rating to help them establish a presence on the platform. This is clearly disclosed. As genuine reviews accumulate, the rating reflects actual participant feedback.
Seekara reserves the right to remove reviews that breach these terms or our community guidelines.
8. Subscription Plans and Billing
8.1 Provider Subscriptions
Provider features are offered under tiered subscription plans. Pricing and features are described on our Pricing page at seekara.com.au/pricing. All prices are in Australian dollars (AUD) and are inclusive of GST where applicable.
8.2 Free Trial
We offer a 7-day free trial of our Professional plan. The trial requires no credit card. At the end of the trial period, your account will revert to the Free plan unless you purchase a subscription. The free trial is available once per provider account.
8.3 Cancellations and Refunds
Subscriptions may be cancelled at any time. Refunds are assessed on a case-by-case basis in accordance with Australian Consumer Law. Where you have a statutory right to a refund, we will honour it.
9. Intellectual Property
All content, trademarks, logos, and intellectual property on the Seekara platform are owned by or licensed to Seekara Pty Ltd. You may not reproduce, distribute, or create derivative works without our express written permission.
By posting content on the platform (including profile information, photos, and reviews), you grant Seekara a non-exclusive, royalty-free licence to use, display, and distribute that content for the purposes of operating the platform.
10. Privacy
Our collection and use of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the platform, you consent to the collection and use of your information as described in our Privacy Policy.
11. Limitation of Liability
To the maximum extent permitted by Australian Consumer Law:
- Seekara is not responsible for the quality, safety, or suitability of services provided by providers listed on the platform;
- Seekara is not liable for any loss or damage arising from your use of the platform or services booked through it;
- Our total liability to you for any claim is limited to the amount you paid us in the 12 months preceding the claim.
Nothing in these terms limits any rights you have under the Australian Consumer Law that cannot be excluded.
12. Dispute Resolution
If you have a complaint or dispute, please contact us first at legal@seekara.com.au. We will endeavour to resolve complaints within 10 business days.
If a dispute cannot be resolved through our internal process, it may be referred to mediation before either party commences legal proceedings.
These Terms are governed by the laws of New South Wales, Australia.
13. Changes to These Terms
We may update these Terms from time to time. When we make material changes, we will notify registered users by email and update the effective date at the top of this page. Continued use of the platform after changes take effect constitutes acceptance of the updated Terms.
14. Contact Us
For questions about these Terms, please contact: