Seekara - Find NDIS Providers Accepting New Clients in Australia

Seekara is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains how we collect, use, disclose, and safeguard your personal information.

1. Who We Are

Seekara Pty Ltd operates seekara.com.au, an online marketplace connecting NDIS participants with service providers across Australia. In this policy, "we", "us", or "our" refers to Seekara Pty Ltd.

2. What Personal Information We Collect

2.1 Information You Provide

We collect personal information you provide when you:

Register for an account (name, email address, phone number);
Create a provider profile (business name, ABN, address, qualifications, bio, services);
Submit an enquiry or booking request;
Contact us via email or support channels;
Leave a review or rating;
Purchase a subscription plan.

2.2 Sensitive Information

In the course of operating an NDIS platform, we may collect or process sensitive information including:

NDIS numbers and plan information;
Health or disability-related information shared voluntarily in enquiries or profiles;
Working With Children Check numbers and police check details (for providers).

We only collect sensitive information where necessary and with your consent, or as required by law. We handle sensitive information with additional safeguards.

2.3 Automatically Collected Information

When you use our platform, we may automatically collect:

IP address and device/browser information;
Pages visited, time spent, and interactions with the platform;
Referral URLs;
Cookies and similar tracking technologies (see Section 8).

3. Why We Collect Your Information

We collect and use personal information to:

Create and manage your account;
Display provider profiles to participants searching for services;
Facilitate booking requests and enquiries between participants and providers;
Process subscription payments;
Send transactional emails (account verification, booking notifications, billing);
Improve and develop the platform;
Comply with our legal obligations;
Detect and prevent fraud or misuse;
Respond to your enquiries and provide support.

4. How We Disclose Your Information

4.1 Between Users

Provider profile information (business name, services, location, contact details, reviews) is visible to participants and other platform users. Sensitive information you include in your profile is visible as you configure it.

Enquiry and booking content is shared with the relevant provider or participant as part of the service.

4.2 Service Providers

We may share your information with trusted third-party service providers who help us operate the platform, including:

Cloud hosting providers (Supabase/AWS infrastructure);
Email delivery services;
Payment processors;
Analytics providers.

These providers are bound by confidentiality obligations and may only use your data to provide services to us.

4.3 Legal Disclosure

We may disclose your information where required by law, court order, or where we believe disclosure is necessary to protect the safety of any person, prevent fraud, or comply with a legal obligation.

4.4 We Do Not Sell Your Data

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

5. Data Storage and Security

Your personal information is stored on secure servers located in Australia or jurisdictions with equivalent privacy protections. We implement appropriate technical and organisational measures to protect your data against unauthorised access, loss, or alteration, including:

Encryption of data in transit (TLS) and at rest;
Role-based access controls;
Regular security assessments;
Multi-factor authentication for administrative access.

No method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. When you close your account, we will delete or de-identify your personal information within 90 days, except where we are required by law to retain it for longer (for example, financial records which may be retained for 7 years under Australian tax law).

7. Your Rights

Under the Australian Privacy Principles, you have the right to:

Access the personal information we hold about you;
Correct inaccurate or outdated information;
Request deletion of your personal information (subject to legal retention requirements);
Opt out of marketing communications at any time;
Make a complaint to the Office of the Australian Information Commissioner (OAIC) if you believe we have mishandled your information.

To exercise any of these rights, please contact us at privacy@seekara.com.au. We will respond within 30 days.

8. Cookies

We use cookies and similar technologies to enhance your experience on our platform. Cookies help us:

Keep you logged in to your account;
Remember your preferences;
Understand how users navigate the platform (analytics).

You can control cookie settings through your browser. Disabling cookies may affect some platform functionality.

9. Children's Privacy

Our platform is intended for users 18 years and older. We do not knowingly collect personal information from children under 18. NDIS participants under 18 may use the platform with the involvement of a parent, guardian, or nominee who has agreed to these terms.

10. Links to Third-Party Sites

Our platform may contain links to external websites. We are not responsible for the privacy practices of third-party sites. We encourage you to review the privacy policy of any site you visit.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will notify registered users by email and update the effective date. Continued use of the platform after changes take effect constitutes acceptance of the updated policy.

12. Contact and Complaints

If you have questions about this policy or wish to make a privacy complaint, please contact our Privacy Officer:

Privacy Officer — Seekara Pty Ltd

privacy@seekara.com.au

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.