How to Set Your NDIS Pricing
Getting your pricing right is one of the most important parts of running a sustainable NDIS business. This guide explains how the NDIS Pricing Arrangements work, how to look up support items, and when you can charge above the published price limits.
How NDIS Pricing Works
The NDIA publishes the NDIS Pricing Arrangements and Price Limits document, which sets the maximum price a registered provider can charge for each support item. These are updated at least once per year, typically on 1 July.
Each support is identified by a unique support item number (e.g., 01_011_0107_1_1 for Assistance with Self-Care). The price limit for each item represents the maximum hourly or unit rate, inclusive of all overheads except GST.
Registered providers cannot exceed the published price limit. Unregistered providers serving plan-managed or self-managed participants are not legally bound by these caps, but most plan managers will benchmark against them.
NDIS Pricing ArrangementsUsing the NDIS Support Catalogue
The NDIS Support Catalogue is the complete list of every support item, its description, unit type, and current price limit. Before you quote a participant or submit a claim, you should look up the exact item number and its cap.
Identify the support category
Supports are grouped into categories (e.g., Core - Daily Activities, Capacity Building - Daily Life). Start by identifying which category your service falls under.
Find the specific line item
Each category contains multiple line items with unique item numbers. Match the description to the support you deliver. Pay attention to weekday vs. weekend vs. public holiday rates.
Check the price limit and unit
Note whether the unit is per hour, per session, per item, or per week. The price limit shown is the absolute maximum you may charge as a registered provider.
Apply any applicable loadings
Check if TTP or remote/very remote loadings apply to that item. These are added on top of the base price limit when the criteria are met.
Loadings and Additional Charges
Several loadings can be applied on top of the base price limit in specific circumstances. Understanding when these apply is critical for accurate pricing and invoicing.
TTP (Temporary Transformation Payment)
An additional percentage applied to some support items to help providers transition to the NDIS market. Check each line item — not all items attract TTP.
Remote Loading
Providers delivering supports in remote areas (as classified by the Modified Monash Model) can claim an additional loading on top of the price limit.
Very Remote Loading
A higher loading than the standard remote loading, available for very remote locations. This is designed to offset significantly higher operating costs.
Short Notice Cancellation
If a participant cancels with less than the required notice (typically 2 business days), you may be able to claim up to 90% of the agreed price for the session.
Pricing Best Practices
Charging above the price limit
Registered providers cannot charge above the NDIS price limit under any circumstances. If you are an unregistered provider working with plan-managed participants, you may negotiate higher rates, but the plan manager must agree. Always ensure your pricing is documented in the service agreement.
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